Hi Brian, thanks for the comment. We’re grateful for the feedback and we will certainly take your comments on board so that we can improve where we can. All I can do is apologise for the negativity associated with your experience with us – we certainly aim to provide a hassle-free and enjoyable overall experience so it’s certainly disappointing to see a case such as yours so again, I offer our sincerest apologies. It’s great that you’re one of the many people who continue to support and grow the sport as it gains popularity as time goes on, so thank you for that! Many thanks, Tom.